An entry-level case manager resume is your key to securing a job in social services, healthcare, or nonprofit institutions.

Since this role requires strong organizational competencies, empathy, and problem-solving abilities, your application should highlight relevant education, internships, and transferable skills.

Whether you're a recent graduate or transitioning into case management, a well-structured document can make all the difference in getting interviews.

This guide will help you make a great resume that showcases your qualifications and potential.

Entry-level case manager resume examples

Entry-level child case manager resume sample

Entry-level child case manager resume template

Child Welfare Case Manager Resume
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Resume for entry-level child case manager | Plain text

Sophia Reynolds
New York, NY | (212) 555-0198 | sophia.reynolds@email.com | LinkedIn.com/in/sophiareynolds

Summary

Compassionate and detail-oriented social work graduate with experience supporting at-risk youth through internships and volunteer work. Skilled in child advocacy, family assessments, and resource coordination. Passionate about ensuring the safety and well-being of children through individualized care plans.

Skills

  • Case management software (Acuity, ChildPlus)
  • Family needs assessments
  • Crisis intervention
  • Child protective services knowledge
  • Strong communication and empathy
  • Report writing and documentation

Education

Bachelor of Social Work – Hunter College, New York, NY (2025)

Experience

Child Welfare Case Management Intern

New York City Administration for Children’s Services – New York, NY | Jan 2025 – May 2025

  • Assisted caseworkers in conducting child welfare assessments by gathering information on family history, home environment, and risk factors.
  • Participated in supervised home visits, documenting observations and ensuring compliance with safety guidelines.
  • Helped develop individualized service plans by coordinating with community resources, including counseling services and after-school programs.
  • Maintained accurate client records in ChildPlus, ensuring all case documentation met state and federal compliance standards.

Customer Service Representative

Barnes & Noble – New York, NY | June 2023 – Dec 2024

  • Provided personalized assistance to customers, ensuring a positive shopping experience while handling inquiries with professionalism and patience.
  • Managed high-stress situations, such as customer complaints and product shortages, by offering effective solutions and alternatives.
  • Assisted in organizing book displays, promotional events, and store layout adjustments to enhance customer engagement.
  • Maintained accurate records of purchases, membership enrollments, and special orders while handling confidential customer information.

Certifications

  • CPR and First Aid Certified (American Red Cross)
  • Trauma-Informed Care Training (Hunter College)

Volunteer Experience

Youth Mentor – Big Brothers Big Sisters of NYC | 2022 – Present

  • Provide emotional support and guidance to at-risk youth, helping them develop confidence and problem-solving skills.
  • Organize and participate in activities that promote educational and personal growth.
  • Collaborate with program coordinators to ensure mentorship aligns with the child's individual needs.

Strong sides of this case manager resume:

  • Clearly highlights relevant experience through an internship in homeless services, demonstrating hands-on involvement in case management tasks.
  • Effectively showcases transferable skills from a fast-paced customer service job, emphasizing problem-solving, communication, and teamwork.
  • Includes additional sections on technical proficiencies and community engagement, reinforcing expertise in management tools and commitment to social work.
How to properly format a case manager resume?
  • Choose an easy-to-read font – Stick to simple options like Arial, Calibri, or Times New Roman in 10-12 pt size.
  • Keep it concise – Aim for a single page unless you have extensive relevant experience.
  • Maintain 1-inch margins – This provides a balanced look without cramping the content.
  • Use appropriate spacing – Set line spacing to at least 1.15 for better legibility and add breaks between parts.
  • Organize clearly – Arrange your paper into distinct sections: Contact Information, Summary or Objective, Skills, Education, and Experience.
  • Avoid excessive design elements – Too many graphics or bright colors can make your document look unprofessional.
  • Save in the right format – Submitting as a PDF preserves its structure across different devices.

Manually adjusting spacing, fonts, and alignment can be time-consuming. A resume builder can streamline the process.

Resume Trick provides top resume templates, that offer:

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Entry-level homeless case manager resume example

Sample entry-level homeless case manager resume

James Carter
Los Angeles, CA | (310) 555-0289 | james.carter@email.com | LinkedIn.com/in/jamescarter

Summary

Dedicated and service-oriented professional with experience assisting vulnerable populations through community outreach and client advocacy. Seeking to apply skills in crisis intervention, needs assessment, and resource coordination in a case management role focused on homeless services.

Skills

  • Housing assistance programs (Section 8, HUD)
  • Client advocacy and referrals
  • Crisis de-escalation techniques
  • Knowledge of mental health and substance abuse resources
  • Strong organizational and time management skills
  • Documentation and case reporting

Education

Bachelor of Science in Human Services – California State University, Los Angeles, CA (2025)

Experience

Homeless Services Intern

Los Angeles Homeless Services Authority (LAHSA) – Los Angeles, CA | Jan 2025 – May 2025

  • Conducted intake assessments to evaluate clients' housing needs, employment status, and barriers to stability.
  • Provided referrals to emergency shelters, transitional housing, and mental health programs tailored to individual cases.
  • Assisted case managers in developing personalized action plans aimed at securing long-term housing and employment.
  • Participated in outreach efforts, distributing essential supplies and resources to unhoused individuals in high-risk areas.

Barista

Starbucks – Los Angeles, CA | May 2023 – Dec 2024

  • Developed strong customer service skills by interacting with a diverse clientele in a fast-paced environment.
  • Managed high-volume orders efficiently while ensuring quality control and attention to customer preferences.
  • Diffused tense situations with upset customers, demonstrating patience and problem-solving abilities.
  • Collaborated with team members to maintain an organized and welcoming store atmosphere.

Technical Proficiencies

  • Microsoft Office Suite (Excel, Word, Outlook)
  • Case management software (ServicePoint, HMIS)

Community Engagement

Volunteer Outreach Coordinator – Midnight Mission, Los Angeles, CA | 2023 – Present

  • Organize food and clothing distribution events for unhoused individuals in downtown Los Angeles.
  • Assist in connecting individuals to medical services, substance abuse programs, and job training resources.
  • Train new volunteers on best practices for outreach and engagement with at-risk populations.

Here are a few reasons why this example of a resume will impress recruiters:

  • Strongly emphasizes trauma-informed care and crisis intervention, aligning with the core responsibilities of a domestic violence case manager.
  • Highlights multilingual abilities, adding value in a field where communication with diverse populations is crucial.
  • Features relevant certifications in domestic violence advocacy and mental health first aid, demonstrating preparedness for handling sensitive cases.
Should I choose an entry-level case manager resume objective or summary?

Resume summary

  • Best for candidates with some relevant background, even if gained through internships or volunteer work.
  • It should be 2-3 sentences, focusing on strengths and key accomplishments.

Entry-level case manager resume summary sample:

Compassionate and detail-oriented case manager with hands-on experience assisting clients in accessing essential services. Skilled in documentation, needs assessment, and care coordination. Passionate about advocating for individuals in need and ensuring they receive proper support.

Resume objective

  • More suitable for those new to the field or transitioning careers.
  • It highlights enthusiasm, transferable skills, and goals in a short, engaging statement.

Entry-level case manager resume objective example:

Motivated social work graduate eager to apply strong organizational and interpersonal skills in a case management role. Committed to helping clients navigate available resources while building meaningful professional experience in the field.

How to showcase your case manager resume skills?

The skills section allows recruiters to quickly assess your qualifications.

  • Hard skills are specific, teachable abilities that can be measured and typically learned through education, training, or experience.
  • Soft skills on the other hand, are more about personal traits and how you interact with others. They're harder to quantify but just as important in most jobs.

Case manager hard skills for resume:

  • Case management software
  • Client assessment
  • Data entry and record-keeping
  • Social services knowledge
  • Crisis intervention strategies
  • Medicaid/Medicare regulations
  • Community resource coordination
  • Report writing
  • HIPAA compliance
  • Conflict resolution techniques

Soft skills for case manager resume:

  • Communication
  • Empathy
  • Active listening
  • Time management
  • Problem-solving
  • Adaptability
  • Team collaboration
  • Patience
  • Cultural competence
  • Stress management

Domestic violence entry-level case manager resume template

Entry-level case manager resume sample

Domestic Violence Case Manager Resume
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RN case manager resume with no experience | Text version

Emily Navarro
Chicago, IL | (312) 555-0347 | emily.navarro@email.com | LinkedIn.com/in/emilynavarro

Summary

Empathetic and highly motivated social work graduate with experience assisting survivors of domestic violence. Skilled in crisis response, client advocacy, and trauma-informed care. Committed to supporting individuals in rebuilding their lives through tailored service plans and community resources.

Skills

  • Crisis intervention and trauma-informed care
  • Client advocacy and safety planning
  • Domestic violence laws and protective orders
  • Community resource coordination
  • Strong interpersonal and de-escalation skills
  • Case documentation and reporting

Education

Bachelor of Social Work – University of Illinois at Chicago, IL (2025)

Experience

Domestic Violence Shelter Intern

The Chicago Women’s Shelter – Chicago, IL | Jan 2025 – May 2025

  • Provided emotional support and safety planning assistance to individuals fleeing abusive situations.
  • Assisted in processing emergency shelter applications, ensuring a smooth intake process for survivors.
  • Coordinated with legal aid organizations to help clients obtain protective orders and navigate court proceedings.
  • Maintained detailed case notes while adhering to confidentiality policies and trauma-informed care practices.

Retail Sales Associate

Target – Chicago, IL | June 2023 – Dec 2024

  • Assisted customers with product selection, ensuring high levels of satisfaction and engagement.
  • Managed stressful situations, including conflict resolution between customers, with professionalism and empathy.
  • Maintained financial accuracy by processing transactions and balancing cash registers at the end of shifts.
  • Worked closely with team members to organize merchandise, maintain store cleanliness, and improve shopping experiences.

Languages

  • Fluent in English and Spanish
  • Basic proficiency in American Sign Language (ASL)

Additional Training

  • Domestic Violence Advocacy Certification (Illinois Coalition Against Domestic Violence)
  • Mental Health First Aid Training (National Council for Mental Wellbeing)

This sample resume is effective for several reasons:

  • Presents a well-balanced mix of internship experience, volunteer work, and formal education, reinforcing dedication to child welfare.
  • Demonstrates an understanding of case management tools like ChildPlus, adding a technical edge to the application.
  • Includes CPR and Trauma-Informed Care certifications, showcasing a proactive approach to skill-building in social services.
What academic credentials should I add to my resume?

The education section demonstrates foundational knowledge, especially for those new to the profession. Employers often look for diplomas in social work, psychology, or related fields.

What to include:

  • Degree and major (e.g., Bachelor of Social Work, Psychology)
  • University or college name
  • Graduation year or expected completion date
  • Relevant coursework if experience is limited
  • Academic honors or awards
  • Certifications related to case management (e.g., CPR, First Aid)
How to organize the experience section in a resume?
  • List positions in reverse chronological order, starting with the most recent.
  • Add job title, company name, location, and dates of employment.
  • Use bullet points to describe contributions and responsibilities.
  • Begin each bullet with a strong action verb (e.g., "assisted," "coordinated," "facilitated").
  • Focus on accomplishments rather than just duties.
  • Quantify results where possible (e.g., "Supported 20+ clients weekly in securing social services").

Conclusion

A strong resume highlights your education, relevant experience, and key skills in a way that appeals to hiring managers.

By tailoring your document to the job description and using clear, impactful language, you can demonstrate your ability to handle responsibilities effectively.

With a well-organized application, you’ll increase your chances of landing interviews and starting your career in case management.

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