Breaking into the IT field starts with a strong entry-level help desk resume. It is more than just a document; it’s your first chance to showcase your skills, problem-solving abilities, and technical expertise.

This guide will help you write a great resume that highlights your strengths, even if you’re new to the field. From essential skills to formatting tips, we’ll cover everything you need to stand out to hiring managers.

Entry-level help desk resume examples

Entry-level help desk technician resume sample

Entry-level help desk technician resume template

Help Desk Technician Resume
Use template Download PDF

Resume for help desk technician | Plain text

Andrea Cleghorn

Columbus, OH | (123) 456-7890 | andrea.cleghorn@gmail.com | LinkedIn: l/in/andreacleghorn

Objective

Motivated IT graduate with a passion for solving technical issues and providing excellent customer support. Seeking to leverage technical knowledge and strong communication skills as a Help Desk Technician at TechSolve IT Solutions.

Education

Bachelor of Science in Information Technology

Ohio State University, Columbus, OH

Graduation: December 2024

Technical Skills

  • Windows and macOS troubleshooting
  • Microsoft Office 365 support
  • Basic networking (LAN/WAN, routers, switches)
  • Remote desktop tools (TeamViewer, AnyDesk)
  • Ticketing systems (Zendesk, Freshdesk)

Experience

IT Support Intern

Tech Partners LLC, Columbus, OH

June 2024 – August 2024

  • Resolved 40+ daily help desk tickets related to software and hardware issues.
  • Provided Level 1 technical support to employees, ensuring quick resolution of IT issues.
  • Documented technical solutions for internal knowledge base, improving team efficiency.
  • Assisted in setting up and maintaining office workstations and peripherals.

IT Help Desk Volunteer

Columbus Community Center, Columbus, OH

February 2023 – May 2023

  • Offered first-line tech support to staff by diagnosing and resolving computer issues.
  • Installed and updated software on computers and printers for office use.
  • Trained employees on basic use of office tools, improving workflow.
  • Troubleshot and repaired minor network connectivity problems.

Certifications

  • CompTIA A+, September 2024
  • Microsoft Certified: Fundamentals, January 2024

Projects

IT Asset Inventory System Development

  • Designed and implemented a simple IT asset tracking system using Excel and macros for a nonprofit.
  • Enabled better equipment tracking, reducing lost assets by 25%.
  • Presented training to staff, ensuring proper use and updates.

Strong sides of this entry-level help desk resume example:

  • It starts with a specific career goal that highlights both technical and customer service skills.
  • The certifications listed are relevant, recent, and demonstrate the commitment to maintaining industry standards.
  • Each job entry includes quantifiable achievements, such as resolving 40+ tickets daily, making the candidate's contributions measurable.
How to properly format a resume for an entry-level help desk technician?
  • Choose a clean, professional font like Arial, Calibri, or Times New Roman.
  • Font size should be 10-12 points for body text and 14-16 points for section headers.
  • Keep your resume to one page. For entry-level roles, this is sufficient to showcase your qualifications.
  • Add 1-inch margins on all sides to ensure a balanced look. If space is tight, reduce to 0.75 inches but no smaller.
  • Use 1.0–1.15 spacing for the body text and add space between sections to improve readability.
  • Save and send your application as a PDF file to ensure consistent layout across devices.

An AI resume creator ensures proper alignment, spacing, and overall presentation.

Resume Trick offers pre-made online resume templates for free tailored to specific styles, industries, and job levels.

Create your professional Resume in 10 minutes for FREE

Build My Resume

Technical support specialist resume example

Sample entry-level help desk support resume

Emily Carter

Austin, TX | (512) 789-6543 | emily.carter@gmail.com

Objective

Detail-oriented graduate with hands-on experience in troubleshooting and resolving technical issues. Eager to contribute technical skills and a customer-focused attitude to the team at ClearPath Technologies as a Technical Support Specialist.

Education

Associate Degree in Computer Science

Austin Community College, Austin, TX

Graduation: May 2024

Technical Skills

  • Hardware installation and repair
  • Remote support via RDP
  • Troubleshooting POS systems
  • CRM systems (Salesforce, HubSpot)
  • Basic scripting (Python, Bash)

Experience

Technical Support Intern

TechLine Systems, Austin, TX

June 2023 – September 2023

  • Resolved user issues related to software and hardware, achieving a 95% satisfaction score.
  • Reduced ticket resolution times by 15% through efficient troubleshooting techniques.
  • Conducted system diagnostics for hardware malfunctions and implemented solutions.
  • Assisted in onboarding new users by configuring laptops and software access.

Sales Associate (Technology Section)

Best Buy, Austin, TX

August 2020 – May 2023

  • Advised customers on technology purchases, leading to a 20% increase in sales.
  • Conducted live demonstrations of tech devices and answered questions in detail.
  • Provided in-store troubleshooting support for customer devices.
  • Maintained and organized tech inventory, ensuring 100% stock accuracy.

Certifications

  • CompTIA Network+, July 2024
  • ITIL Foundation, February 2024

Languages

  • Fluent in English and Spanish
  • Basic proficiency in French

Here are a few reasons why this example of a entry-level help desk resume will impress recruiters:

  • It communicates the candidate’s desire to work in support while emphasizing problem-solving skills.
  • The experience section highlights practical application of knowledge, including ticket resolution and system diagnostics.
  • The application balances technical abilities (hardware repair, scripting) with customer-facing abilities, essential for a support role.
Should I choose a entry-level help desk resume objective or summary?

A summary is ideal if you already have some relevant experience or certifications in IT.

  • It highlights your qualifications and demonstrates value to the employer immediately.

Entry-level help desk resume summary sample:

Detail-oriented and customer-focused IT professional with CompTIA A+ certification and hands-on experience troubleshooting hardware and software issues. Skilled at delivering technical support and ensuring client satisfaction in fast-paced environments.

An objective is better suited for those with little to no direct experience in IT.

  • It emphasizes your enthusiasm, transferable skills, and career aspirations.

Entry-level help desk resume objective example:

Motivated professional with strong communication skills seeking an entry-level help desk role. Passionate about delivering exceptional technical support and growing expertise in IT infrastructure.

How to showcase your help desk resume skills?

Employers use the skills section to quickly assess whether you meet the technical requirements and can work well in a team-oriented environment.

  • Hard skills are specific, teachable competencies or knowledge sets that can be quantified and measured.
  • Soft skills refer to personal attributes, qualities, and interpersonal traits that enhance an individual's interactions, relationships, and ability to work effectively with others

Help desk hard skills:

  • Troubleshooting hardware issues
  • Diagnosing software errors
  • Network configuration
  • Password resets
  • Basic cybersecurity practices
  • Remote desktop support
  • IT ticketing systems
  • Installing operating systems
  • Configuring peripherals
  • Understanding TCP/IP protocols

Soft skills for a help desk:

  • Communication
  • Empathy
  • Problem-solving
  • Time management
  • Team collaboration
  • Active listening
  • Adaptability
  • Patience
  • Multitasking
  • Attention to detail

Call center support representative resume template

Call center help desk resume with no experience

Call Center Support Representative Resume
Use template Download PDF

Resume for call center support representative | Text version

Michael Johnson

Tampa, FL | (813) 987-1234 | michael.johnson@gmail.com

Objective

Customer-focused professional with strong communication and problem-solving skills. Seeking an opportunity as a Call Center Support Representative at Global Solutions to provide efficient and empathetic service.

Education

High School Diploma

Tampa High School, FL

Graduation: May 2020

Skills

  • Exceptional verbal and written communication
  • CRM tools (Zendesk, Freshsales)
  • Conflict resolution
  • Time management and multitasking
  • Typing speed: 75 WPM

Experience

Customer Service Associate

Sunshine Retail, Tampa, FL

July 2021 – October 2024

  • Assisted over 80 customers daily via phone and email, achieving a 95% satisfaction score.
  • Resolved customer complaints effectively, reducing escalations by 10%.
  • Managed order tracking, returns, and refunds with precision and efficiency.
  • Collaborated with team members to improve call response times by 10%.

Volunteer Receptionist

Tampa Community Health Clinic, Tampa, FL

June 2020 – July 2021

  • Answered incoming calls and scheduled patient appointments accurately.
  • Directed inquiries to appropriate departments, ensuring smooth operations.
  • Assisted patients in understanding clinic procedures and policies.
  • Maintained a positive and welcoming environment for visitors.

Achievements

  • Employee of the Month (Sunshine Retail): March 2024
  • Exceeded average call resolution rate by 15%

Professional Development

  • Completed a Conflict Management Workshop (April 2024). Learned advanced techniques for handling difficult customer interactions.
  • Attended Customer Service Leadership Seminar (October 2023). Focused on building customer loyalty and communication skills.

This sample IT help desk resume no experience is effective for several reasons:

  • It lists key customer service skills such as conflict resolution, time management, and CRM proficiency, all vital for the role.
  • Each job description emphasizes tangible results like satisfaction scores and reduced escalations, demonstrating effectiveness.
  • Recognitions like "Employee of the Month" showcase excellence and go beyond the usual duties.
What educational credentials should I add to my resume?

For entry-level roles, your education section can be a key selling point, especially if you lack extensive work experience. It demonstrates your foundational knowledge and any relevant courses or certifications.

  • Include your degree title, institution, and graduation date (or expected one).
  • Mention IT-related certifications like CompTIA A+, Network+, or Google IT Support Professional Certificate.
  • List coursework related to IT, such as "Introduction to Networking" or "Operating Systems Basics."
  • Add GPA if it’s 3.5 or higher, especially if you're a recent graduate.
How to organize the experience section in a resume?
  • Clearly state your role, e.g., "IT Intern" or "Technical Support Volunteer."
  • Write the organization where you worked or volunteered.
  • Use the Month/Year format for dates of employment.
  • Add bullet points to describe your responsibilities and accomplishments.
  • Focus on quantifiable results where possible.

Even if you lack formal experience, this part can include internships, volunteer work, or academic projects relevant to IT support. The goal is to demonstrate your hands-on skills and problem-solving abilities.

Conclusion

An entry-level resume should reflect your eagerness to learn, your technical know-how, and your ability to assist users effectively.

By focusing on relevant skills, showcasing hands-on experience (even through internships or labs), and customizing your application for each job, you can significantly improve your chances of landing an interview.

Remember, your resume is just the start—pair it with a strong cover letter and be prepared to discuss your passion for IT during the interview process.

Create your professional Resume in 10 minutes for FREE

Build My Resume