A roadside assistance resume needs to show more than just your ability to change a tire or jump-start a battery. It should highlight your computer skills, reliability, and staying calm and professional in emergencies.

Whether you're looking for a position with AAA, a local towing company, or a national auto service brand, the right application can help you stand out.

This guide will show you how to create a resume that gets attention, with resumes examples, must-have skills, and formatting tips that recruiters look for.

Roadside assistance resume examples

Roadside assistance technician resume sample

Roadside assistance technician resume template

Roadside Assistance Technician Resume
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Resume for roadside assistance technician | Plain text

James Whitaker
Denver, CO | jameswhitaker@email.com | (720) 555-1823 | linkedin.com/in/jameswhitaker

Summary

Skilled roadside assistance technician with experience delivering emergency automotive support in both urban and remote areas. Strong background in diagnosing minor mechanical problems on-site, calming distressed drivers, and resolving breakdowns quickly and professionally.

Skills

  • Tire replacement and pressure checks
  • Battery testing and replacement
  • Lockout assistance using safe entry tools
  • Emergency fuel delivery
  • Basic mechanical troubleshooting
  • Flatbed operation (non-commercial)
  • Digital dispatch system familiarity
  • GPS navigation and route optimization
  • First aid in roadside situations

Experience

Roadside Assistance Technician

Rapid Response Auto Services | Denver, CO

June 2020 – Present

  • Respond to 12–15 vehicle emergencies daily across metro and suburban routes, minimizing customer wait times through efficient navigation.
  • Resolve lockouts, flat tires, dead batteries, and fuel shortages with a consistent 98% satisfaction rating on post-service surveys.
  • Document vehicle conditions and services provided using internal tablet system to maintain records and ensure transparency.
  • Assist new hires in safety protocol training and proper use of equipment during field calls.

Automotive Assistant

Foothills Auto Repair | Lakewood, CO

August 2018 – May 2020

  • Supported lead mechanics in diagnosing basic vehicle issues and conducting preventative maintenance.
  • Handled customer intake and provided preliminary service estimates based on vehicle symptoms.
  • Helped manage the shop’s inventory of roadside tools and assisted with basic repairs.
  • Shadowed senior technicians on field assignments and performed tire replacements and battery tests.

Education

High School Diploma
Green Mountain High School | Lakewood, CO | Graduated 2018

Certifications

  • Defensive Driving Certification – National Safety Council | 2024
  • First Aid & CPR – American Red Cross | 2023
  • ASE Entry-Level Certification in Maintenance & Light Repair | 2022

Volunteer Work

Community Auto Safety Workshop Presenter

  • Hosted monthly workshops on basic car maintenance and roadside safety for new drivers.
  • Partnered with local high schools to deliver hands-on training to teen drivers.

Strong sides of this roadside assistance resume example:

  • Clear and concise summary highlighting competence and hands-on experience in roadside assistance.
  • Skills section effectively lists both technical and soft abilities relevant to the role.
  • Volunteer work adds extra value by demonstrating leadership skills and community involvement.
How to properly format a resume for roadside assistance?
  • Choose a modern, legible font such as Calibri, Arial, or Helvetica in 10–12 pt size.
  • Limit the document to 1 page resume if your experience is under a decade.
  • Stick to 1-inch spacing around the edges for a neat layout.
  • Capitalize resume section headers and use bold type to distinguish them.
  • Align content to the left side—avoid centering unless absolutely necessary.
  • Utilize concise bullet points to describe responsibilities and achievements.
  • Save your file as a PDF to prevent shifts in the layout.

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Tow truck operator resume example

Sample tow truck operator resume

Carlos Mendez
Phoenix, AZ | carlosmendez@email.com | (602) 555-0934 | linkedin.com/in/carlosmendez

Objective

Experienced tow operator seeking a position with a high-volume emergency service team in the greater Phoenix area. Offers 9+ years of safe vehicle recovery, CDL operation, and expert knowledge of DOT compliance and highway protocols.

Skills

  • Flatbed towing and hook/chain operations
  • Vehicle recovery in accident zones
  • Winching and off-road extraction
  • Load securement and balance techniques
  • Air brake operation
  • Equipment inspection and logging
  • Night and weekend emergency response
  • Traffic cone and signal placement
  • Road hazard clearance
  • Quick-release and hydraulic systems
  • GPS fleet tracking systems
  • Radio coordination with dispatch
  • DOT logbooks and inspection reporting
  • Mechanical awareness and troubleshooting
  • Customer-focused service

Experience

Tow Truck Operator

Valley Haul & Recovery | Phoenix, AZ

March 2019 – Present

  • Conduct 6–10 tows per day using wheel-lift and flatbed vehicles, including recoveries from ditches, freeways, and construction zones.
  • Perform daily pre-trip inspections of heavy-duty tow equipment and address minor mechanical issues independently.
  • Collaborate with law enforcement, municipal authorities, and insurance reps to ensure smooth coordination at accident sites.
  • Handle vehicle removal during impoundment or illegal parking operations, completing all required paperwork and inventory.

Driver/Helper

Southwest Tire & Auto | Tempe, AZ

May 2016 – January 2019

  • Delivered tires, fuel, and replacement parts across multiple service sites, often under strict timeframes.
  • Assisted roadside crews during busy hours by preparing equipment and managing vehicle movement on-site.
  • Supported tire mounting, rotation, and wheel alignment in the shop during downtime.
  • Maintained delivery logs and adhered to company vehicle maintenance schedule.

Education

  • CDL Class B with Air Brakes – Arizona DMV | Active
  • OSHA 10-Hour General Safety Card | 2023
  • Flagging and Traffic Control Training – ADOT | 2022

Awards

Top Safety Performer Award

Valley Haul & Recovery | 2022

  • Recognized for zero accident incidents over 18 consecutive months and maintaining compliance during all inspections.

Here are a few reasons why this example of a roadside assistance resume will impress recruiters:

  • The objective clearly establishes career goals and aligns with the position being sought.
  • Experience section includes measurable achievements, showcasing impact on operations and customer satisfaction.
  • Certifications and resume awards section reinforce credibility and demonstrate ongoing professional development.
Should I choose a roadside assistance resume objective or summary?

Resume summary works best if you’ve spent some time in the industry.

  • It’s a snapshot (two to three lines) showcasing your key strengths and contributions.

Roadside assistance resume summary sample:

Efficient roadside technician with over four years of fieldwork handling emergency vehicle services. Adept at quick diagnostics, resolving breakdowns, and maintaining calm communication with customers in stressful situations.

Resume objective is more fitting if you're just entering the field or changing careers.

  • It highlights your goals and enthusiasm, providing a brief introduction to who you are and what you're aiming for.

Roadside assistance resume objective example:

Eager to start a career in roadside services, bringing mechanical knowledge and strong problem-solving instincts. Committed to helping drivers safely get back on the road while developing technical expertise on the job.

How to showcase your roadside assistance resume skills?

The job skills for resume is one of the most important parts—it’s where hiring teams quickly check if you can handle the practical demands of the role.

  • Hard skills are the hands-on, teachable abilities—usually gained through training, certification programs, or work experience.
  • Soft skills are personality traits and strengths. These are often shaped through everyday interactions, teamwork, or leadership.

Roadside assistance hard skills:

  • Flat tire replacement
  • Jump-starting dead batteries
  • Light-duty towing
  • Lockout services
  • Mechanical troubleshooting
  • Emergency roadside protocols
  • Fuel delivery procedures
  • Diagnostic scan tool usage
  • Flatbed loading techniques
  • Safety compliance
  • Basic engine knowledge
  • GPS and routing tools
  • Maintenance reporting
  • Emergency lighting operation
  • Vehicle recovery methods

Soft skills for roadside assistance:

  • Clear communication
  • Staying calm under pressure
  • Flexibility in changing conditions
  • Responsible decision-making
  • Kindness with upset clients
  • Adjustability to shift work
  • Dispute handling
  • Collaborative spirit
  • Resourcefulness
  • Reliability
  • Managing tight timelines
  • Keen observation
  • Self-starting attitude
  • Courtesy
  • Consistent follow-through

Roadside assistance dispatcher resume template

Roadside assistance dispatcher resume sample

Roadside Assistance Dispatcher Resume
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Resume for roadside assistance dispatcher | Text version

Melissa Grant
Columbus, OH | melissagrant@email.com | (614) 555-7719 | linkedin.com/in/melissagrant

Summary

Experienced roadside dispatcher with over 7 years of coordinating emergency services for automotive breakdowns, collisions, and weather-related incidents. Strong multitasker with expertise in GPS tracking, high-volume call handling, and managing communication between drivers and customers.

Skills

  • Emergency dispatching and priority assessment
  • Digital fleet management tools (Samsara, Verizon Connect)
  • Route planning and dynamic rerouting
  • Active listening and clear speaking under pressure
  • Microsoft Excel and custom CRM usage
  • Weather and traffic condition adaptation
  • Recordkeeping and compliance reporting
  • Managing 24/7 coverage schedules

Experience

Roadside Dispatcher

Buckeye Emergency Services | Columbus, OH

July 2020 – Present

  • Coordinate over 80 calls per shift, dispatching the nearest available technician using GPS-based fleet tracking.
  • Track technician activity and update drivers in real time, reducing customer call-backs and improving satisfaction by 25%.
  • Train new hires in system navigation, phone etiquette, and service protocols.
  • Prepare daily service logs for management and maintain up-to-date availability charts for all on-call workers.

Customer Service Associate

Midwest Towing & Recovery | Westerville, OH

January 2018 – June 2020

  • Answered roadside emergency calls and created detailed work orders for dispatch.
  • Monitored technician locations and responded to route delays using traffic monitoring apps.
  • Managed payment processing and handled invoice inquiries.
  • Supported after-hours coverage for holidays and weekend shifts.

Education

Associate Degree in Business Administration
Columbus State Community College | Columbus, OH | Graduated 2017

Certifications

  • Certified Roadside Dispatcher – NAAA | 2022
  • CPR and Basic Emergency Assistance | 2023
  • Conflict Resolution in Customer Service – Coursera Certificate | 2021

Languages

  • English (native)
  • Spanish (fluent)
  • Working knowledge of ASL (conversational)

This sample roadside assistance resume is effective for several reasons:

  • Skills section highlights key competencies in dispatching, technology, and customer service.
  • The experience in high-volume dispatching with specific examples of successful problem-solving.
  • Languages section provides added value for bilingual communication, which is essential in diverse markets.
What academic credentials should I add to my roadside assistance resume?

Even though this job is more hands-on, employers still want to see some educational background. It proves you've completed a basic level of schooling, and possibly additional technical training.

Some companies look for a high school diploma or GED at minimum. Others may prioritize relevant certifications or coursework in automotive systems, safety, or mechanical repair.

Structure:

  • Name of degree
  • School or training center name
  • City and state
  • Completion date (or expected)
  • Relevant modules (optional, if applicable)
  • Any licenses, such as CDL or ASE
How to organize the experience section in a roadside assistance resume?
  • Begin with your latest job and move backward in time.
  • Include position title, company, location, and dates of employment.
  • Use bullet points to separate your contributions.
  • Start each point with an action verb to convey energy and proactiveness.
  • Emphasize measurable results—mention response times, customer ratings, or number of calls handled.

Conclusion

A well-crafted roadside assistance resume can be the key to landing your next role.

By focusing on your technical know-how, customer service skills, and your ability to handle pressure, you show employers you’re ready to be the first responder on the road.

Use this guide as your starting point and tailor each document to the job you want. With the right structure and keywords, you’ll be on your way to more interviews—and more roadside rescues.

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